13 votes
Accepted

How to deal with unaddressed bug reports?

Ultimately, if the developers are working on the project as a labor of love, they're going to work on what they want to work on. You can't expect them to prioritize your issue just because you asked ...
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  • 30.8k
13 votes

How do I stop people from opening questions in the issue tracker?

Closing them on sight should give a clear signal that asking in the wrong places is not appreciated. From there, it is possible to guide the users making an honest effort to look in the contributing....
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  • 1,739
12 votes
Accepted

Should I require that new issues be written in English?

Open-source maintenance is often volunteer work. As a volunteer, you do not owe your time to anyone and can always say “no”. So it is absolutely legitimate to close any issue that is not ...
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  • 33k
10 votes

How to deal with unaddressed bug reports?

Apsillers' answer is perfect, I will just add a case study about the last paragraph ("Money talks"). My open source project (1.5 million users) has had users pay third-party companies for features. I ...
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7 votes

How do I stop people from opening questions in the issue tracker?

When people start abusing your issue tracker to get support, then obviously your other support channels are not accessible enough. Make sure you have a separate support system which is both easy to ...
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  • 11.2k
5 votes

Should I require that new issues be written in English?

In my eyes the best option is indeed the last option. You could use labels to indicate the language of the issue and encourage other people to translate these issues. Some issues can be translated by ...
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5 votes

Should a GitHub issue be closed before or after the fix has been included in a release?

In the common workflow, issues are used to track the work that needs to be done on a given branch (usually master or main, but not necessarily). Once the fix is committed, there's no more work to be ...
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  • 3,757
4 votes

GitHub's "Help wanted" label: What if I want help on all issues?

I want help on ALL issues. Don't we all want help on everything? Actually, I don't. See my rationale below. Should I apply the label to the 200 open issues, and to all new ones (a few per day)? I ...
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4 votes

How do I stop people from opening questions in the issue tracker?

It sounds like you need to provide an outlet - some acceptable place - for questions to be asked. That could be a mailing list, online group, IRC and so on.
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4 votes
Accepted

Closing an inactive feature request?

As the question stands, the best option (of the three we're supposed to choose between) is: "Not Sufficient". There is, however, a follow-up question: What other criteria should be considered? ...
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  • 8,605
4 votes

Should a GitHub issue be closed before or after the fix has been included in a release?

In my opinion - and I should stress it's only that - it's great that you've found a bug in a piece of free software. It's good to find bugs, because it makes software better. That said, if you ...
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  • 37.6k
4 votes

Opensource projects using JIRA?

Sonatype Jira for Issues: https://issues.sonatype.org/ Nexus OSS: https://github.com/sonatype/nexus-public JFrog Jira for issues: https://www.jfrog.com/jira Code on GitHub: https://github.com/jfrog
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  • 151
3 votes

Opensource projects using JIRA?

The WildFly project uses both JIRA (https://issues.jboss.org/projects/WFLY/issues) and GitHub (https://github.com/wildfly )
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  • 31
3 votes
Accepted

How can I mitigate or avoid clashes with project maintainers over my bug report(s)?

There are at least two competing interests in how open source maintainers run their projects: a desire to foster and accept outside contributions developer bandwidth Developers have limited time to ...
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  • 30.8k
3 votes

How to deal with unaddressed bug reports?

You must also consider that what you consider an important bug might be very low priority for the developers (for whatever reason). Yes, there have been cases where blatant security problems were ...
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  • 4,969
2 votes

How do I stop people from opening questions in the issue tracker?

On Github, you can use issue templates. These templates are shown to users while they open an issue, which means that a simple warning like Please don't ask questions here, but use https://example....
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2 votes

Policy for feature request in the issue tracker of widely used applications

We allow anyone to open an issue and make feature requests. We try very hard to respond to actual issues quickly, but obviously can't always fix everything. Bugs are bugs, but feature requests are ...
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  • 4,948
1 vote

Opensource projects using JIRA?

jfrog is another one, they have OSS projects on GitHub: https://github.com/jfrog But they use Jira for issues: https://www.jfrog.com/jira
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  • 151
1 vote

Closing an inactive feature request?

Short answer (and not too useful): it is your project, given as a gift to the world. You can do as you please. Here "you" is generically the group actively participating in development. You should ...
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  • 4,969

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