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Questions tagged [support]

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9 votes
4 answers
2k views

What does it mean by "commercial support available" for an open-source platform?

Recently I was reading an article related to Anaconda in Python and it said that commercial support is available in Anaconda. I have searched online but was not able to find a perfect answer. What ...
Moon's user avatar
  • 215
1 vote
0 answers
77 views

Licensing for niche software (single customer) to ensure continued funding

Working on software with no official license and one large customer. It's currently managed in a public git repo. Want to ensure continued funding to maintain and enhance the software. There are ...
coodo99's user avatar
  • 11
8 votes
2 answers
232 views

Can I be charged for support from the original developers when I fork a project?

During development of ParrotBot, I've ran into many issues in terms of debugging, design and integration. In the chat room, I've received lots of support that has helped me greatly, so that I could ...
Zizouz212's user avatar
  • 6,469
26 votes
5 answers
456 views

How do I stop people from opening questions in the issue tracker?

I'm a collaborator in a pretty popular open source project hosted on GitHub. We have a problem where people constantly show up in the issue tracker and post questions about the library. Dealing with ...
Benjamin Gruenbaum's user avatar