Questions tagged [issue-tracking]

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3
votes
3answers
79 views

Opensource projects using JIRA?

For my master thesis in software engineering I am looking into opensource projects using JIRA as an issue tracking system. However, other than Jenkins and the projects by Apache, it seems that such ...
26
votes
5answers
343 views

How do I stop people from opening questions in the issue tracker?

I'm a collaborator in a pretty popular open source project hosted on GitHub. We have a problem where people constantly show up in the issue tracker and post questions about the library. Dealing with ...
7
votes
1answer
402 views

GitHub's “Help wanted” label: What if I want help on all issues?

I have a project with 200 open issues (many more closed), and I want to encourage more people to join and fix issues. Recently GitHub is showing me this: Label issues and pull requests for new ...
13
votes
2answers
655 views

Should I require that new issues be written in English?

English is considered by most to be a lingua franca for the developer community. From time to time issues written in another language are opened on GitHub projects that I manage, which I personally ...
2
votes
1answer
60 views

How can I mitigate or avoid clashes with project maintainers over my bug report(s)?

We keep hearing about the ungrateful job of OSS maintainers and the arrogant users with a huge sense of entitlement demanding slave work for free. While I do sympathise with this sentiment, there are ...
5
votes
3answers
76 views

Policy for feature request in the issue tracker of widely used applications

I've had some experiencing working on open-source software with many active users, our policy for the issue tracker was not to allow end-users to create feature-requests. While this wasn't a popular ...
12
votes
3answers
70 views

How to deal with unaddressed bug reports?

Here's one problem I don't have a strategy yet: I find an important bug in an open source project, contact a mailing list requesting the maintainers to fix it and after a triage, I get no response. ...
4
votes
2answers
90 views

Closing an inactive feature request?

Consider the following GitHub issue representing a suggested feature. Inactive - has not been commented on in four months Not popular - requested by a single person, and no evidence suggests that ...